FAQ

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Frequently Asked Questions

  • How long can I get the feedback after we send the inquiry?  +

    We will reply to you within 12 hours of the working day.

  • Are you a direct manufacturer or trading company? +

    We have a factory, we also have our own international sales department. We produce and sell all by ourselves.

  • What products can you offer? +

    We focus on producing high-end insulation and refractory materials.

  • What applications do your products relate to? +

    Our products almost cover all thermal kilns in industries such as petrochemicals, metallurgy, ceramics, new energy, electronics, and mechanical heat treatment.

  • Can you do customized products? +

    Yes, we are mainly doing customized products according to the customer's drawings or samples.

  • Do you have some standard parts? +

    Yes, in addition to customized products, we also have some standard products mainly used in kilns.

  • How about the capacity of your company? +

    We have two high-temperature tunnel kilns and one shuttle kiln, with an annual output of over 20000 tons.

  • How many employees of your company? What about technicists? +

    The company currently has over 100 employees, including more than 10 professional and technical personnel and 5 engineers.

  • How do you guarantee the quality of your goods? +

    We will conduct corresponding inspections after each process. For the final product, we will conduct a  full inspection according to customer requirements and international standards; Then, we have the advanced and complete testing equipment in the industry: a high-temperature electric furnace, compressive and bending testing machine, particle size sorting instrument, three-dimensional mixing machine, measuring instrument, press machine, etc. The above equipment can fully ensure the provision of high-precision finished products to customers, while also meeting customers' comprehensive testing requirements for material physical and chemical properties, chemical properties, non-destructive testing, high-precision geometric dimension testing, and other aspects.

  • What’s the payment term? +

    When quoting, we will confirm with you the transaction method, FOB, CIF, CNF, or other trade terms. When producing in bulk, we usually make a 30% advance payment and then pay the remaining balance before shipping. Most of our payment methods are T/T, and of course, L/C is also acceptable.

  • How do you deliver the goods to us? +

    Usually, we ship by sea, either by land or air, depending on the customer's requirements and geographical location.

  • Where are your products mainly exported to? +

    Our products are mainly exported to dozens of countries such as the United States, Germany, Japan, India, Spain, Italy, the United Kingdom, South Korea, Australia, Canada, etc.